Contents accessible to the users of the website www.bgchillies.com are creations protected as copyrighted works pursuant to the provisions of the Copyright and Related Acts Act (Official Gazette of RS, 21/1995 and amendments) and other regulations in force. The holder of copyright and any other right to these copyrighted works is Kmetija (Farm) B&G Chillies, supplementary farm activity Jernej Gognjavec. Without the express written approval of B&G Chillies, users of the website bgchillies.comare not allowed to reproduce, distribute, download, broadcast, record or engage in any other communication of copyrighted works contained on this website.

All information published on this website is intended for general information purposes and do not constitute any legal advice or any other services. The company B&G Chillies will do its utmost to ensure that all data and information published on the website www.bgchillies.com are accurate and up-to-date, but we shall not be liable for any errors in the availability of the website or a delay in updating information.

General business terms of the website www.bgchillies.com comply with the Consumer Protection Act (ZVPot-UPB2) and international codes of e-commerce.

 Terms of Hot Product Purchase

Products are used only as a food additive and are not intended for direct consumption!

Some products are extremely hot and can only be used as a food additive. Products can also cause serious injury if consumed directly, and can cause injury if applied to the eyes, skin or any other regions of the body.

Kmetija B&G Chillies shall not be responsible for any consequences that may result from consumption of any of the products, and assumes no responsibility for damages or any other liability.

Products should be used at your own risk.

If you are purchasing a product as a gift, you must inform the recipient about risks arising from direct consumption and explain the correct use of the product.

Company Identity

The website www.bgchillies.com is managed by Kmetija B&G Chillies (hereinafter: ‘the provider’). The farm is entered in the register of AJPES (Slovenia’s business register) and FURS (Financial Administration of the Republic of Slovenia). It is not subject to VAT. All necessary information on the provider is available in the section Contacts.

Basic Characteristics of Goods

Every item in our online store contains a product description.

Product Accessibility

Every product that is offered in our online store and is in stock will be sent/dispatched within a reasonable period of time (within a maximum of three working days, in most cases even sooner). In the case of force majeure, customers will be informed in time about a longer delivery period via e-mail.

Prices

The prices of products in the online store are indicated in Euro (EUR) and do NOT include VAT as Kmetija B&G Chillies is not subject to it. All product prices are clearly and unambiguously displayed – it is clear which are product costs and which delivery costs/postage charges. Postage charges apply to Slovenia. If you order a product to be delivered to another country, you will be subsequently informed about postage charges.

Prices apply at the time of order placement and are not fixed in advance.

Prices apply in the case of payment according to the payment methods above under the above conditions.

Payment Methods

Customers can choose between two types of payment:

  • cash on delivery
  • transfer to be made to the account of Kmetija B&G Chillies (SI56 1010 0005 4629 134 Intesa SanPaolo d.d.),
  • PayPal

Whereby the buyer makes the payment in line with the order summary email.

An invoice in a durable medium and broken down by costs will be issued to the customer.

The sale/purchase contract (order) shall be stored in electronic form at the head office of Kmetija B&G Chillies. The customer may request the reprint of the contract by sending an e-mail to: info@bgchillies.com. The contract (order, invoice) will be resent to the indicated address (e-mail or a traditional postal address).

Purchase Process

  1. Ordering a product/(-s)
  • The customer selects a desired product and clicks the “Add to basket” button. Once the product is added to the basket, it can also be seen in it.
  • If you need to remove the selected product from the basket, click the “Remove” button.
  • If you wish to continue shopping (buy additional products), click the “Continue shopping” button.
  • Once you select all desired products, enter all required data in the form below.
  • Once you confirm the order (by clicking the “Proceed to checkout” button), it is no longer possible to change the order through the website.
  1. Processing orders
  • After placing the order, you will receive the order confirmation email informing you that your order is being processed.
  • You can change or cancel the order within 3 (three) hours from the online order confirmation by sending an e-mail to: info@bghillies.com
  1. Sending products: The provider dispatches goods to the customer within the agreed time and in the agreed manner.
  2. The customer collects goods (in the way agreed).

 Right of Withdrawal, Return of Goods, Payment Refunds

The customer has the right within eight days of the receipt of goods to communicate to the provider via e-mail info@bgchillies.com that he/she withdraws from the contract or order without having to communicate the reason for the decision. Return period begins one day after the receipt of goods. The only cost to the consumer related to withdrawal from the contract is the cost of returning goods. Goods have to be returned to the seller no later than 30 days from sending the message on withdrawal from the contract (purchase).

The customer will be refunded as soon as possible, but no later than thirty days from receipt of the message on withdrawal from the contract. In order to ensure certainty, accuracy and timeliness of returns and provide payment records, refunds are made exclusively via transfer to the customer’s current account. A cash refund is not possible!

The customer has to return the received goods undamaged, unless goods have been damaged without any fault on the side of the customer.  If the customer has already started using the product, it is unfortunately no longer possible to withdraw from the contract. The product manufacturer also prescribes its original packaging (in compliance with Article 36 of the Consumer Protection Act). As packaging is the constituent part of the product, any return also has to include packaging in its original state at the time of the receipt of the item (i.e. undamaged and in the same amount).

In that case if the customer so wishes and if possible, the product will be replaced. Otherwise, money will be transferred to the customer’s current account. Together with the delivery, the customer has to provide a copy of the invoice, a detailed description of the damage or defect in the product. B&G Chillies reserves the right to reject a complaint in the following cases:

  • if we discover that the uselessness or damage of the product is the result of the customer’s mishandling;
  • if goods were not returned in their original packaging and
  • if goods were sent to our address with ransom.

 Delivery

Ordered goods will be submitted to our contracting partner for package delivery within three working days. If this does not happen due to special circumstances, you will be informed about it and we will agree otherwise.

CITY EXPRESS, which delivers packages in the morning, is our partner in the delivery of products from our online store. We therefore recommend you to enter the delivery address where you can be reached at the time. It is not mandatory, but we advise you to also enter your phone number with the order since this data often ensures faster delivery since the courier can contact you prior to delivery.

Delivery costs for Slovenia are uniform, i.e. EUR 3.9, with the exception of deliveries weighing more than 2 kg. Delivery costs in this case total EUR 4.50. The orders amounting to EUR 40 or more will be delivered without shipping costs.

Delivery costs for packages weighing up to 2kg to other countries are fixed and seen below. Delivery costs for packages weighing more than 2kg will be calculated after the completion of the order and confirmed as soon as possible. For information on delivery costs to countries that are not listed below, please send inquiry on info@bgchillies.com.

Delivery costs for packages weighing up to 2kg:

Croatia – 7 EUR

Austria – 9 EUR

Italy – 12 EUR

Germany – 9 EUR

Hungary – 10,9 EUR

Belgium – 10,9 EUR

Great Britain – 14 EUR

If you want to collect goods in person, call +386 40 470 373.

Security

The provider uses adequate technical and organisational means so as to protect transmission and store personal data and payments.

Personal Data Protection

We commit to continuous protection of all customer (user) personal data and to keeping documentation on customer communication.

The customer’s personal data will be used solely for fulfilling the order (sending information material, offers and invoices) and for other necessary communication.

Customer data will in no case be submitted to unauthorised persons.

Communication

We will keep in touch with the customer/user via remote communication channels, unless not expressly opposed by the customer.

Exclusion of Liability

We are doing our best to make sure that the data published on our website is up to date and correct. Nevertheless, product characteristics, delivery period or price can change so fast that we do not manage to correct the relevant data on the website at a satisfactory pace. In such case, customers will be informed about changes and they will be able to cancel the order or replace ordered products.

Although we seek to ensure the accurate photos of our sales items, all photos should be seen symbolically. The photos do not guarantee product characteristics.

We reserve the right to change business terms at any time and in any way, whatever the reason and without prior warning.

Complaints and Disputes

We comply with current consumer protection laws and do our utmost to fulfil customer expectations.

Should you nevertheless happen to have complaints, please communicate them in writing by sending an e-mail to: info@bgchillies.com. We will try to amicably resolve any complaints (and disputes), the complaint procedure is confidential.

Sign up for E-News

By signing up for e-news, the person consents that personal data submitted when signing up for e-news is used or processed in order to transmit messages linked to the provider’s operations (campaigns, new products, commercial communications, news, etc.) to his/her e-mail address.

The recipient of e-news can withdraw his/her consent at any time in writing. The withdrawal can be done in writing and sent to the address Kmetija B&G Chillies, Dolenje Ponikve 22, 8210 Trebnje or via e-mail: info@bgchillies.com.

By signing up for e-news, you will be informed about news and special offers, useful tips, events at which we will appear or trainings we will organise.

Thank you for your trust. We are confident we will justify it.

We wish you plenty of spicy hot and delicious purchases!

 

Dolenje Ponikve, 20 January 2016